Terms of Service

01Who we are

ContactRoster is a B2B data research service based in Jashore, Bangladesh. In these terms, "we" and "us" mean ContactRoster, and "you" means the business or person ordering from us.

You can reach us at support@contactroster.com.

These terms apply to every sample and every project. By asking for a sample or placing an order, you agree to them.

02What we do

We offer three services:

• Company lists with a generic company email for each business.
• Decision-maker lists with the name, role and work email of the person behind each company.
• Appointment setting through manual outreach on LinkedIn.

Before a project starts we agree the details with you in writing, normally by email: the target market, the fields in the file, the number of records, the price and the timeline. That written agreement is your quote. If the quote and these terms say different things, the quote applies.

03Free sample

Before any paid project we send you 25 records from your own target market, prepared with the same checks as a full order. The sample is free. Asking for it does not commit you to an order.

We may decline a sample request, for example if the target is outside the markets we cover or if we cannot research it lawfully.

04Prices and payment

All prices are in US dollars. The price in your quote is the price you pay for that project.

Payment terms. You pay 50% to start the project and the remaining 50% on delivery. We send an invoice for each payment. We begin work when the first payment arrives.

Larger or growing projects. You can add more records to a project at any time at the same price per 1,000. For larger projects we can agree payment in stages, delivered part by part.

How to pay. Bank transfer, PayPal, or crypto on request.

Taxes and charges. Our prices do not include taxes, duties or bank and payment charges that apply in your country. If any apply, you are responsible for them.

05Delivery

We deliver files as CSV or Excel, by email or a download link. The timeline for your project is stated in your quote. It depends on the size of the order and the market.

If we expect a delay, we tell you as soon as we know.

06Data quality and bonus records

We verify every email address before delivery, and addresses that fail the check are left out of your file. We also check each record against the criteria in your quote.

Business data changes all the time: people change jobs, companies close and mailboxes are switched off. No list stays perfect, and a small share of records can become outdated between our check and your campaign. No email list has a bounce rate of zero.

Extra records in every delivery. To make up for this, every delivery includes 5% to 10% more records than you paid for, at no extra cost. If you order 1,000 records, you receive between 1,050 and 1,100. These extra records are how we cover addresses that bounce.

Records that do not match your criteria. If you find records that do not match the criteria in your quote, for example the wrong industry or country, tell us within 14 days of delivery and send us the records concerned. We will replace them free of charge.

07Refunds

You see a free sample before you pay, so you can judge the quality first. After that:

• If we cannot deliver the project, we refund what you have paid for the part we did not deliver.
• You can stop a project at any time. We deliver the records completed so far, and you owe nothing more. The first payment is not refunded, because it covers the work already done.
• Once a file is delivered, problems are covered by the extra records and by replacing records as described above, not by refund.

08Appointment setting

Appointment setting is priced per appointment. What counts as an appointment, the price for each one and how the outreach is run are agreed in your quote before we start.

We do not promise a number of appointments. Results depend on your offer, your market and the people we contact, so we cannot guarantee them.

09How you may use the data

When you have paid for a file, you may use it for your own sales, marketing and research, with no time limit. The licence is not exclusive: we may research the same companies for other clients.

You may not resell, publish or share the file as a list outside your own business. If you are an agency, you may use it for the client you ordered it for.

Your responsibility. You decide how to contact the people and companies in the file, and you are responsible for following the laws that apply to you. Depending on where you and your contacts are, this can include the GDPR and ePrivacy rules in Europe, the UK GDPR and PECR, CAN-SPAM in the United States and CASL in Canada. This includes telling contacts where you got their details when the law requires it, and respecting anyone who asks you to stop.

You may not use our data for anything unlawful, for harassment, or to contact people in a private rather than professional capacity.

10Your information and confidentiality

Anything you send us, such as target lists, customer lists or briefs, is used only to deliver your project. We do not share it with other clients.

We keep client names private. We do not name you as a client or publish your results without your written permission.

How we handle personal data is explained in our Privacy Policy and on our Data sources and removal page.

11Liability

We research carefully, but we cannot promise that every record is accurate or that the data will produce a particular result such as replies, meetings or sales.

To the extent the law allows, our total liability for a project is limited to the amount you paid us for that project, and we are not liable for indirect losses such as lost profit or lost business. Nothing in these terms limits liability that cannot be limited by law.

12Changes and governing law

We may update these terms. The version that applies to your project is the one published here on the date of your quote.

These terms are governed by the laws of Bangladesh. If a problem comes up, please write to us first. We will try to settle it with you directly and quickly.

13Contact